How to Pay for Your Order
- Credit or Debit Cards: We accept all major credit cards: VISA, MasterCard, Discover, and American Express, as well as Debit cards with a Visa/Mastercard logo. At the time you order, you'll need to enter your credit card number and expiration date.
- Foreign Orders subject to approval:
We review all foreign orders and in some cases we may request credit card validation before shipping. We will contact you immediately via email if we require validation. Please be sure to give us a valid email address.
- Money Orders:
Under "Payment Information", click the button next to the check
image. This lets our system know that you are going to send us a
money order through the mail. Then push the "Place Order -- you agree
to our terms and conditions" button. When you complete your order with us, you'll see an Order Confirmation page, which will show you your invoice. You may want to print this page for your records. Our system will automatically send
you a confirmation email with your order total, as well as our address
where you remit payment.
Please be sure to include contact email and/or phone/fax information. Incorrect orders received without phone/fax or email information will be returned without being processed.
Payment must be received before the order will be shipped. For our customers in the United States, we will hold your order for two (2) weeks while we await arrival of your payment. For our customers outside of the US, your order will be held for four (4) weeks.
How to pay:
All payments must be in US funds (all prices on the site are in US funds).
Please make Money Order payable to " eMarket Group, Ltd. " and include your order number to avoid delays in processing.
All payments must be in US funds (all prices on the site are in US funds).
Orders paid by money order will be released to ship the next business dayafter payment is received.
Please send your payment to:
eMarket Group, Ltd.
ATTN: Customer Support
34401 SE Chochrane St.
Snoqualmie, WA 98065
USA
Other Forms of Payment:
We do not accept Purchase Orders (POs) or cash on delivery (C.O.D.) orders.
We do not accept PayPal, check by phone, or direct wire transfers.
Please do not send cash through the mail!
Need Help? If you need additional assistance placing your order, please call us at 1-866-787-4376 or 1-610-693-6077 during Pacific Time business hours. Monday to Friday 8am to 5pm Pacific time.
After You Order With Us
When you complete your order with us, you'll see an Order Confirmation page,
which will show you your invoice.
We will also send you this exact
same information in email shortly after you order.
You may want to print either the web page or the email text
invoice -- whichever is easier for you -- for your records.
You can check the status of your order at any time by going to Your Account. To protect your personal information, we protect this information with
your email/username and password.
You should receive your email confirmation of your order within 24
hours of placing your order. If you don't, something may have gone wrong
when you ordered. Please contact us at orders@eMerchandise.com or phone us at 866-787-4376 (toll free in USA & Canada) during Pacific Time business hours (8:00am - 5:00pm, Monday through Friday.) Outside the USA or Canada, we can be reached at +1-610-693-6077. so we can check your order.
Checking on Your Order
To check on your past orders and find out the status of your current orders, check Your Account. If you have any additional questions about your current or past orders for orders made on this site please contact us at orders@eMerchandise.com or at 866-787-4376 from 9:00am to 5:00pm, Pacific Time.
Canceling an Order
If you need to cancel an order, go to Your Account, log in, and select the order under "Open Orders." You will then see the order detail, along with a Cancel button, which you can press to cancel your order instantly.
You can cancel your order through our web site up to the point when we start packing your shipment. If the Cancel button does not appear, your order may be close to shipping. Call 866-787-4376 or email orders@eMerchandise.com for last-minute cancellations.
Where is Your Order?
When we ship your package out of our warehouse, we will send you email telling
you we have done so. If, after you get that notice, the estimated
delivery time
passes and you still have not received your package, we recommend the
following steps:
- If you live with other people, ask them if they accepted the
package for you. Also ask neighbors or your apartment manager.
Often "missing" packages have already been accepted by a household
member or neighbor -- we see this happen often!
- Check with the Post Office, especially if you live in a rural area.
- Contact us! We'll confirm your delivery address and see if we can
track down the package.
It is rare for packages to get lost in the
mail, but it does happen. We want you to have your products!
Please call us, and we'll help any way we can. We can send
packages insured or with tracking if you have any doubts about
products reaching you in a secure manner.
If you would like this service, please contact us
immediately
after you place your order (via phone or email -- mention your
order number, please) and we will be happy to help.
Registering Without Ordering
You can register with us without ordering.
Once you're registered, you can place orders much more quickly, by simply
setting up an account with us, which you can do at Your Account.
Legalese
DEFINITIONS:
In this Agreement:
"TeG" shall mean, eMerchandise, eMerchandise.com, and
eMarket Group, Ltd, an Oregon corporation.
"Customer" shall mean anyone who orders from this site, submits a credit
card number on this site for themselves or others, authorizes an order to be placed on their behalf, or otherwise uses
this site. Customer means you.
While this is the specific legalese for our agreement, all of the promises, representations, limitations and conditions listed or described throughout the site are part of any agreement between Customer and TeG.
Venue:
This Agreement shall be governed by, and construed in accordance with,
the laws of the State of Oregon. TeG and Customer agree that should
litigation occur, venue shall be solely in Multnomah County, State of
Oregon.
Arbitration and Litigation:
Any disputes under this Agreement shall be determined by binding
arbitration. If the parties cannot agree on an arbiter, each party
shall choose one arbiter, those two arbiters shall mutually choose a
third arbiter. The dispute will be resolved by that three arbiter
panel using the rules agreed upon by that three arbiter panel.
The prevailing party in any such arbitration shall be entitled to
receive from the other party the costs of such arbitration, including
reasonable attorney fees. In the event it is necessary to enforce the
terms of this contract or that arbitration, in a court of law or equity
the prevailing party shall be entitled to reimbursement of its
reasonable costs and fees, including attorney's fees, even if no case is
filed, or at trial, and on appeal.
Severability:
If any provision of this Agreement shall be found invalid, illegal or
unenforceable, in whole or in part, neither the validity of the
remaining part of such provisions nor the validity of any other
provision shall be in any way affected and shall be given full force and effect.
Liability & Warranties
TeG's liability is limited to the retail price of the item purchased.
TeG is not liable for consequential or incidental damages, even if TeG
has been informed of the circumstances. TeG does not make any warranties
of merchantability, or fitness for a particular purpose, express or
implied.
TeG reserves the right to limit quantities, or to refuse to sell items if those items have been listed with incorrect price, description, or material information.
Waiver:
Any failure by any party to enforce any provision hereof shall not in
any way affect the subsequent right of such party to enforce such
provision or any other provision.
No Returns:
No Returns will be allowed on "BLOWOUT" sale items, "SPECIAL" orders, or on wholesale orders
without prior approval. For more information, see our return policy.
Permissions Customer Grants TeG:
Under these terms and conditions Customer gives TeG permission to charge Customer's credit card for merchandise shipped or services performed consistent with Customer's order, share Customer's information as necessary to process Customer's order, contact Customer about Customer's order and contact Customer to follow up with Customer after Customer's order.
