We do not send unsolicited email or spam to our customers or anyone
else. The only email we send is email about your specific order. We
also have an opt-in newsletter announcing products.
After your order, we will send you these order-related emails:
confirmation of your order, your order invoice, a notice when we ship
your order, information about your backorder, or order delay notices.
If you think you should be getting email from us and you're not, please
let us know immediately! Your ISP may be filtering our email. Please
read on:
Many ISP (Internet Service Providers) and mail service providers like
Yahoo and Hotmail are starting to use filters to keep out spam.
Unfortunately, this often means they are keeping out our email to you
about your order, too. Some of our customers never get the email we
send about their orders.
Here's how to make sure that you receive our email about your order,
you
must make sure we are "whitelisted" in your email program, spam filter,
and ISP.
1. Whitelist us in your email program:
If your mail program uses an approved senders list, or a whitelist, put
our email addresses on that list: orders@eMerchandise.com and info@eMerchandise.com. You should also add us to
your address book.
Most e-mail software now has both built-in spam-filtering and
whitelisting features. You can also create your own special filters to
accept and file incoming e-mail, and to trash other ones. See your
software's help menu for information about spam filters, whitelisting,
and creating your own filters, so that you can indicate to your software
to accept mail from eMerchandise.
Your email program may have its own spam (or "junk") filter. Look at
your options for settings on your email to find out how to make sure
that your email accepts mail from orders@eMerchandise.com and info@eMerchandise.com.
2. Whitelist us in your spam filter software
If you use a spam filter outside your email server as well (like McAfee,
SpamKiller, SpamAssassin), make sure that you have whitelisted email
from orders@eMerchandise.com and info@eMerchandise.com.
3. Whitelist us with your ISP (Earthlink, Comcast, etc.) or mail service
(Hotmail, Yahoo mail, etc.)
Your ISP may be filtering our email to you without telling you in a
valiant attempt to keep spam from overrunning your inbox. There are
different ways to "whitelist" our email, depending on your ISP or mail
service, so see which one applies to you:
AOL
Place orders@eMerchandise.com and info@eMerchandise.com in your Address Book. Check AOL help for details, if
necessary.
Different versions of AOL have different features. For example, in
version 7.0, go to Keyword Mail Controls. After you select your screen
name and left-click on "Customize Mail Controls For This Screen Name,"
enter the above domains in the section "exclusion and inclusion parameters."
For AOL version 8.0, select "Allow email from all AOL members, email
addresses and domains." Then left-click on "Next" until the Save button
shows up at the bottom. Left click on "Save."
ATT.net
If Spam-blocker is enabled and if the e-mail message is legitimate and
was screened as spam, forward the original message as an attachment to
this-is-not-spam@worldnet.att.net.
ATTGlobal.net
Your Graymail folder contains all possible spam e-mail. The Graymail
folder shows up on the Spam Control page only after you activate the
"Filter" option. Before you activate that option, there is no Graymail
folder.
Once you have enabled the Spam Control feature, they have created an
e-mail addresses for you to send your feedback. If you do receive an
email from us, please forward it to notspammail@attglobal.net.
Bellsouth.com
You must opt-out of MailGuard to receive e-mail from us here. Once email
is received forward it (with full headers) to this_is_good@bellsouth.net
to have eMerchandise.com whitelisted.
Other ISPs
Each ISP is a little different, but they usually provide help or
instructions about whitelisting, so see what the documentation says to do.
If you can't find how to whitelist us by reading, call or e-mail your
ISP's tech support or postmaster@your-isp.com and specifically ask how
you can be sure to receive all e-mail from eMerchandise.com.
Mail Services
Hotmail or MSN
Place eMerchandise.com on what is called your "Safe List". The "Safe List"
can be accessed via the "Options" link, on the far right of the main
menu tabs. Unfortunately, this "Safe List" does not always work.
USA.net
Login to your e-mail account and click on Services on the left-hand
Navbar to Whitelist us.
To configure your personal white list filters, you need to put filtered
messages into Override or Exclusive:
- Override allows you to override your spam filters, including
system spam filtering, and is better when you only occasionally have
mail incorrectly marked as spam by the system spam filters.
- Exclusive allows you to limit the mail you receive to only those
messages that match your White List and all other mail messages will
either be considered Junk Mail or automatically deleted. If you choose
Exclusive, you will need to specify whether to keep the mail as Junk
Mail or to delete the mail. Mail that is deleted cannot be recovered later.
Yahoo! Mail
If our e-mail is filtered to your "bulk" folder, open the message and
click on the "This is not spam" link next to the "From" field.
You can also create a "filter" at Yahoo that sends your www.eMerchandise.com
e-mail into your Inbox and not the Junk/Bulk Mail folder:
- Open your Yahoo e-mail. Left-click on "Mail Options" on the right
side of the screen. In the right hand column, under "Management" you
need to left-click "Filters" then left-click on "Add Filter."
- Call this filter 'eMerchandise'.
- Find the place where it says "if all of the following rules are true
..." and go to the top row labeled "From header." Choose "contains" in
the drop-down menu and type in "@eMerchandise.com".
- At the bottom, choose "Inbox" from the drop-down menu where it says
"Move the message to:"
- Finally, left-click on the "Add Filter" button.
Other Mail Services
Each mail service is a little different, but the idea is the same. If
you can't find how to add orders@eMerchandise.com and info@eMerchandise.com to a whitelist, try adding
them to your address book, or moving our email from the Junk
folder to your "inbox", or forwarding the message to yourself (if you're
getting it at all, that is).
If e-mail continues to be filtered out, call or e-mail your mail service
tech support or postmaster@your-mailservice.com and specifically ask how
you can be sure to receive all e-mail from eMerchandise.com. | 
